Warranty & Returns

Thank you for your purchase. If you need to return an item purchased, or seek warranty coverage, please see below:

DHT Blocking Shampoo

If 7 days have passed since your purchase, of the shampoo unfortunately we cannot offer you a refund.

To be eligible for a return, your item must be received by us within 7 calendar days of purchase, be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, you will be responsible for the shipping costs in returning the shampoo and provide along with the shampoo a receipt or proof of purchase.

Hair Restoration Laboratories, LLC does not provide any guarantee or warranties as to the results that will be achieved using the shampoo. Each individual’s response to any hair loss treatment is dependent upon a number of physical factors, all of which are beyond the control of Hair Restoration Laboratories, LLC.  It is strongly recommended that customers first consult with their physician before utilizing any hair loss product. Results will vary.

Laser Helmet & Laser Comb

The Hair Restoration Laboratories, LLC Laser Helmet is warranted against defects in materials or workmanship for 24 months from the date of purchase. The laser comb is warranted for a period of 12 months. You will be responsible for your own shipping costs in returning your item for warranty coverage. This Warranty does not cover damages caused by acts of God, misuse, negligence, accident, or modification of any part of the unit as determined by our return department. This Warranty and does not cover damage due to improper operation or maintenance, connection to improper voltage supply, or attempted repair by anyone other than the company.

Hair Restoration Laboratories, LLC does not provide any guarantees or warranties regarding the manner in which a customer will respond to, or the results that can be achieved from LLLT.  Each individual’s response to such treatment is dependent upon a number of physical factors, all of which are beyond the control of Hair Restoration Laboratories, LLC.  It is strongly recommended that customers first consult with their physician before utilizing any LLLT product.

By purchasing the Hair Restoration Laboratories, LLC Laser Helmet or Laser Comb, customers hereby acknowledge that they have been advised and fully understand that certain potential dangers and/or injuries are inherent in the use of LLLT which are beyond the control of Hair Restoration Laboratories, LLC and its members, agents, officers and employees.  Customers agree to indemnify and hold harmless Hair Restoration Laboratories, LLC and its members, officers, agents, and employees (“Releasees”) from and against all claims arising from any occurrence causing damage or injury to the customer or to any other individual arising out of the use of any LLLT product purchased from Hair Restoration Laboratories, LLC.

By purchasing the Hair Restoration Laboratories, LLC Laser Helmet or Laser Comb, customer acknowledges that he/she has read and understands the terms and conditions of this Warranty, Release and Indemnification prior to its purchase.

Email us using the contact information bellow for any warranty or return or technically or treatment-related question.
Email: customerservice@hairrestorationlaboratoriesllc.com

Warnings

LASER LIGHT CAN DAMAGE YOUR EYES. DO NOT STARE AT ANY LASER LIGHT. DO NOT STARE AT ANY LASER LIGHT THAT IS REFLECTED FROM THE LASERCAP IN ANY WAY SUCH AS FROM A MIRROR OR OTHER REFLECTIVE SURFACE. DO NOT ALLOW ANYONE WITHIN VIEWING DISTANCE OF THE LASER LIGHT TO STARE AT IT AND NEVER SHINE THE LASER LIGHT IN ANYONE’S EYES. DO NOT ATTEMPT TO MAGNIFY OR USE ANY SORT OF OPTICAL INSTRUMENT OR DEVICE TO ALTER THE LASER LIGHT. KEEP OUT OF REACH OF CHILDREN AND MINORS